Simple & Transparent Return Process
At Commercial Trucks & Equipment, customer satisfaction is our priority. We strive to provide a fair and straightforward return process while ensuring the highest level of service and transparency.
We're Here To Help
We understand that circumstances can change after a purchase. That's why we work closely with our customers to review return requests and identify the most appropriate solution.
Our goal is to make the return process as smooth and efficient as possible while maintaining fair policies for all parties.
Return Requirements
Items Not Eligible For Return
How Returns Work
Contact Us
Submit your return request and provide order details.
Review
Our team reviews the request and eligibility requirements.
Inspection
An inspection may be conducted if necessary.
Resolution
Approved returns are processed according to company policy.
Refund Processing
Refunds are processed after return approval and any required inspection. Processing times may vary depending on payment method, financial institution, and transaction details.
Questions About A Return?
Our team is available to answer questions and help guide you through the return process.
Buy & Operate With Absolute Confidence
Every commercial trailer in our inventory undergoes a rigorous inspection. We provide clear, industry-backed warranties and a transparent return policy to ensure your fleet keeps moving without unexpected downtime.
Your Protection Plan
Months Comprehensive Warranty
Direct coverage included for critical operational systems: Hydraulic pumps, full Brake mechanics, and Electrical wiring layout.
Day Return Policy
Return eligible transport equipment within 7 days of delivery if the asset does not match its advertised operational condition.
Easy & Transparent Process
Our commitment is built on speed and transparency. No hidden corporate clauses or delays — we review and process every claim quickly and fairly.
How Returns Work
Request Return
Contact our support office within 7 days of trailer delivery to formally open a return case.
Schedule Inspection
Our shop coordinator reviews the technical details and schedules an on-site mechanical inspection.
Return Trailer
Deliver the trailer back to our facility. It must be in substantially the same condition as purchased.
Receive Refund
Once the technical inspection is approved, your corporate refund is processed within standard business days.
Submit A Claim Or Book Appointment
Need a DOT inspection, routine maintenance, or want to register your trailer warranty? Complete the form below, and our coordinator will confirm your time slot shortly.